Orders are processed within 1–3 business days after payment confirmation. Processing time does not include weekends or public holidays. Once your package ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 48 hours to populate within carrier systems.
The buyer is responsible for all import duties, taxes, customs clearance fees or local levies charged by the destination country. We do not collect VAT, import tax or customs fees at checkout and cannot cover these charges for international orders.
If tracking shows delivered but you have not received your parcel, or your item arrives damaged, contact our support team immediately with your order number and photos of packaging/defects. We will investigate with the carrier and resolve eligible claims on a case-by-case basis.
