Refund Policy

Eligibility Window

You may request a return or refund within 30 calendar days from the date of delivery. All return requests must be submitted via our customer service channel before this window expires.

Item Condition Requirements

To qualify for a full refund:
  • The product must be unused, unmodified and in original factory condition
  • All original packaging, hardware, cables, manuals and accessories must be included
  • No scratches, mounting holes, water damage, cuts or signs of permanent installation
Items that have been permanently installed, modified, exposed to water damage or missing original components are not eligible for return.

Return Shipping Cost

Our free global shipping applies to outbound delivery only. Customers are responsible for all return shipping charges, plus any customs, duties or brokerage fees incurred when sending items back to our return facility. We do not cover return freight.

Defective / Damaged-On-Arrival Goods

If your product arrives defective, broken or damaged in transit, notify us within 7 days of delivery and attach clear photos of the outer packaging and product damage. We will evaluate and offer a replacement or refund for verified manufacturing/transit damage at our discretion.

Refund Timing

Once we receive, inspect and approve your returned merchandise, refunds will be issued to your original payment method within 5–7 business days. Your bank or card issuer may require additional time to post funds to your account.

Partial Refunds & Final Sale

Discounted clearance items may carry restricted return terms marked on the product page. We reserve the right to issue partial refunds for items returned incomplete or with minor cosmetic wear.